Atom Fresh | Gentle & Effective Natural Deo

FAQ

Products

Q: Why is your deodorant blue?

A: Our products only use naturally derived ingredients without any additives. The blue color is the natural color of the copper salt.

 

Q: Does this melt at high temperature?

A: We recommend storing the deodorant under 95 degrees Fahrenheit. Our natural deodorants may soften or melt in case of higher temperature because they are made without synthesized stabilizers. Simply refrigerate to reharden, and allow it to return to room temperature before use.

 

Q: Will the deodorant stain clothes? How should it be cleaned?

A: If you use an excessive amount, it may stain the clothes under the armpits. Rub gently with water and soap, and it will be washed off very easily. To achieve an even and uniform application of the product, you may also massage gently with your fingertips to create a smoother coating after applying the deodorant. 

 

Q: How long does the deodorant effect of this last?

A: Our water-resistant deodorant can offer you all-day lasting odor control(up to 72 hours) and keep you odor-free even after you are soaked. However, everyone's needs are different, and you can use it in accordance to your own needs.

 

Q: Are your products suitable for sensitive skin?

A: Our aluminum-free, baking-soda free, paraben-free, vegan deodorants are gentle and suitable for all skin types. For hypersensitive skin, please check out our no fragrance option or consult a specialist. Please feel free to contact our team if you have any doubt.

 

Q: Can men use our natural deodorant?

A: Absolutely! Our deodorant is formulated to be effective for everyone, regardless of gender.

  

Q: Can Atom Fresh combat odor and chafing?

A: Yes! Atom Fresh deodorants are designed to get rid of odor and reduce chafing. Atom Fresh deodorant boasts a uniquely moisturizing texture that forms a delicate protective layer on the surface of your skin. This barrier significantly reduces the friction typically experienced during direct skin contact, especially during exercise or activities that may cause rubbing of body parts. Upon applying Atom Fresh deodorant, the initially tacky and moist feel gives way after a few minutes to a protective film that synergizes well with perspiration. This reduction in direct skin-on-skin friction not only minimizes the discomfort or risk of friction-related issues (such as abrasion or swelling) but also effectively neutralizes body odor for enduring freshness.

 

Q: Can I use it on my whole body? Underarm, under breasts and private areas?

A: Yes! Atom Fresh deodorants are gentle to apply anywhere externally.

 

Q: Why Atom Fresh deodorant is gentle and effective at the same time?

A: Our innovative SAC technology makes naturally-derived ingredients extremely effective against body odor. We never use irritants like aluminum, baking soda or parabens.

 

Q: Is Atom Fresh deodorant clinically-proven and dermatologically-tested?

A: Yes! Atom Fresh Lab is founded by female scientists. Our deodorants are clinically-proven to control odor up to 72 hours and dermatologically-tested gentle.

 

Q: Is Atom Fresh a deodorant or an antiperspirant?

A: Atom Fresh is primarily a deodorant. It's designed to reduce skin friction and neutralize body odor, rather than stopping sweat. Its unique formula creates a protective layer on your skin, making it ideal for active individuals, ensuring comfort and freshness without blocking your sweat glands.

 

Q: Why Atom Fresh is perfect for active women?

A: Best choice for women's outdoor sports with protection against odor, heat, sweat and chafing. It is so skin friendly that can be used on women's private parts.

 



Shipping

Q: Do you offer free shipping?

A: Yes, We offer free shipping in the U.S. on orders over $30 and for our subscription program. Please note that at this moment, Atom Fresh does not provide international shipping options. We appreciate your understanding and are working towards expanding our services in the future.

 

Q: How long will it take for my order to arrive?

A: After processing, which typically takes 1 to 3 business days, our standard shipping within the U.S. usually takes about 5-8 business days. Once your order is shipped, we'll send you an email with tracking details. Keep in mind that tracking updates may take up to a day to show up after the order has been dispatched.

 

Q: Where do you ship?

A: We ship to the U.S. for all products.

 

Q: The tracking information seems to be unchanged and shows my package in pre-shipment. What does this mean?

A: Our order process is straightforward: you order, we process, and then we ship.

Once processing is complete, which can take 1 to 3 business days, your order will be handed over to our carrier. It typically takes 5-8 business days for delivery from that point. If your tracking status has not updated, it’s likely because the carrier has not scanned the package into their system yet. Rest assured, you'll receive a notification as soon as your package is on its way.

 

Orders

Q: Where do you ship?

A: If your order has not yet received a shipping confirmation email with tracking information, you can change your address within a 30-minute window after placing your order with Atom Fresh.

 

Please verify your shipping address carefully once you have placed your order. If you need to make changes after this time, contact us immediately at info@atomfreshlab.com with your order number and the correct address.

If your order has already been shipped and you've received a tracking email, we're unable to redirect it. You may contact the carrier directly to see if an address change is possible.

 

Q: How can I update my order?

A: If you want to cancel or make changes to your order, please reach out to us at info@atomfreshlab.com as quickly as you can. We will do our best to accommodate your request.

 

Q: What should I do if I receive the wrong product?

A: We apologize for any inconvenience caused by receiving the wrong product.    Please email us at info@atomfreshlab.com with your order number, and we'll ensure you receive the right item.

 

Q: What is your return policy?

A: Atom Fresh is committed to your satisfaction. If you are not happy with your products, we offer a full refund or exchange within 30 days of purchase. Please email us at info@atomfreshlab.com with your order number and details about the products you'd like to return or exchange. We stand behind our happiness guarantee.

 

Q: If I purchased Atomfresh through other channels, can I return it online?

A: For Atom Fresh products purchased through channels other than our official website, you will need to contact the specific retailer or location where you made the purchase for their return policy. At this time, we cannot process returns or exchanges for items bought outside of the Atom Fresh website. We appreciate your understanding and encourage you to reach out to the original point of sale for assistance with your return.